Kapdesk is one of the best Customer Service Software launched by Kapture CRM Software. This Customer Management Software can be installed on any smartphone devices and enables you to track all your customer's tickets or issues or queries in a single dashboard.
Kapdesk - Customer Service Software helps in managing all your customer's tickets or issues in a single dashboard. Customers can raise their tickets via 1. Live Chat Support - which can be integrated into websites or smartphones 2. Phone Support System - Customers can raise their tickets via phone or voice support 3. Social Media Networking Support - Kapdesk's Customer Service Software can be integrated to any Social Media Networking Sites so that customer support agents can reply via facebook or twitter for customer tickets. 4. Email Support - Raise tickets via email This software is having special features like if any tickets are resolved at some amount of time that ticket escalated to another person.